MetaMask accounts disappeared? I think I loss access to my wallet!
I was trying to purchase an NFT on OS, I clicked on MM wallet connection as usual and it prompted me to download MM. Strange? I have the MM extension pinned and I can see my list of accounts. I cleared my browsing data and shutdown my computer thinking it would fix this issue. Nope! I still couldn't get OS or Foundation to recognize that I already have MM. The following are the steps I took thinking I can reconnect with my accounts:
- Remove MM from Chrome
- Add MM extension back on Chrome and pinned it
- In MM, selected "Import an existing wallet"
- Entered my 12 secret recovery phrase and confirmed
- It prompted me to change to a new password
What came back from this process was not my existing 10 accounts I was expecting! Instead it was my very first account that I imported to my Trezor as Account 1. I then selected Create Account and it generated a brand new Account 2 but none of my current 10 addresses with balances. Backstory of this Account 1 on my Trezor .... About 10 months ago, my MM crashed and I couldn't "see" my Account 1. I restored this account to my Trezor. I did the steps above and "Connect Hardware Wallet" in MM and I was able to get my account back and use it. Subsequently I started to create 10 additional accounts in MM to use.
As this point I'm not sure what to do in order to retrieve my 10 accounts. Everything is under the same secret recovery phrase but not sure where my 10 accounts went! I must have made a mistake somewhere in trying to restore my accounts. I'm afraid I may have loss access to it? Honestly the more I read MM support docs the more confused I'm getting. I thought having the SRP would have solve this but it mentions something about private keys? Any help would be much appreciated!
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Update: MM chat support could not resolve my issue so it has been sent to their technical support team. Would be interested if anyone has experienced something similar (hopefully not!)
I've experienced a similar thing when adding MM to a new browser. Using "Create new account" is supposed to fix it, but in your case it sounds like there's some complication due to the hardware wallet link? The new accounts created follow the same pattern of how wallet addresses are generated each time you create them, regardless of which browser or device you create them on. This is because all the accounts are created from the same seed phrase. You can try adding MM to a new browser and don't link it to Trezor. Then use "Create new account" and see if it generates the expected wallet addresses.
Correct, that's the approach I would try if I had this issue.
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Thanks for your response! I'm puzzled as to why I can't see these accounts which were created from the same seed phrase. Before I make more of a mess ... If I add MM to a new browser (and not linking it to Trezor), do I follow the same steps to "Import an existing wallet", enter my seed phrase and see what accounts it brings back?